| International Management Systems Marketing Chicago |
Impro Graphics
Committed to quality and continuous
improvement
improvement
Impro Graphics specializes in manufacturing precision-printed plastic products for
customers in a wide range of market sectors including the automotive, computer and retail
industries.
Based in Arlington Heights, Illinois, Impro has the capability to handle projects quickly
and inexpensively, using the screen printing process to accomplish high quality results on a
variety of materials and substrates of almost any size or thickness. The cutting and
finishing of products is all done in-house.
To prove that the company is totally dedicated to providing a quality service, Impro
Graphics worked closely with IMSM to implement the ISO 9001 quality management
system, confirming its commitment to strive for continual improvement. As a result, the
business was awarded its certificate by QAS in August 2004.
Richard Saetre of Impro Graphics told us: "Not many screen printing companies have ISO
certification. Impro wanted the credibility to pursue printing work from other companies
that have ISO certification and require certification from their suppliers. Besides giving us
this credibility, it has given us the guidance to merge our present quality procedures into
the precise consistent format of ISO. We have found that this also achieves continuous
quality improvement with a consistent traceable format, with a better understanding of
each employee's goals and expectations. Many of our jobs are repeats of previous orders
and now we are able to duplicate very easily and precisely."
Richard continued, "We had heard stories of the time consuming complex process of ISO
certification. However with the help and resources of IMSM, our certification process was
very straightforward. The framework and structure of their program and review program
made things very manageable and worked well within our normal daily activities. Both
Scott Mersch and our assessor Ian Farquharson gave us all the help and guidance needed
to write our quality and procedures manuals. Now everyone understands the necessity of
doing every job in the exact way every time with everyone - including management - held
responsible."
www.impro.com
08/22/05
customers in a wide range of market sectors including the automotive, computer and retail
industries.
Based in Arlington Heights, Illinois, Impro has the capability to handle projects quickly
and inexpensively, using the screen printing process to accomplish high quality results on a
variety of materials and substrates of almost any size or thickness. The cutting and
finishing of products is all done in-house.
To prove that the company is totally dedicated to providing a quality service, Impro
Graphics worked closely with IMSM to implement the ISO 9001 quality management
system, confirming its commitment to strive for continual improvement. As a result, the
business was awarded its certificate by QAS in August 2004.
Richard Saetre of Impro Graphics told us: "Not many screen printing companies have ISO
certification. Impro wanted the credibility to pursue printing work from other companies
that have ISO certification and require certification from their suppliers. Besides giving us
this credibility, it has given us the guidance to merge our present quality procedures into
the precise consistent format of ISO. We have found that this also achieves continuous
quality improvement with a consistent traceable format, with a better understanding of
each employee's goals and expectations. Many of our jobs are repeats of previous orders
and now we are able to duplicate very easily and precisely."
Richard continued, "We had heard stories of the time consuming complex process of ISO
certification. However with the help and resources of IMSM, our certification process was
very straightforward. The framework and structure of their program and review program
made things very manageable and worked well within our normal daily activities. Both
Scott Mersch and our assessor Ian Farquharson gave us all the help and guidance needed
to write our quality and procedures manuals. Now everyone understands the necessity of
doing every job in the exact way every time with everyone - including management - held
responsible."
www.impro.com
08/22/05